FAQ

Get answers to frequently asked questions.

Where do you ship?


We currently ship to the U.S., Canada, Mexico and Australia.




What is your return policy?


We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help! We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 31-60 days of original ship date will receive store credit
- We cannot accept returns after 60 days Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label. Please visit our Refund & Exchanges page to initiate a return.




How do I exchange an item?


While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. We will provide a coupon for free standard domestic shipping on exchange orders (up to $6.95 in value). Please visit our Returns & Exchanges Page for instructions.




How do I care for my Shop Dogs Of product?


Dog beds: All upholstery-grade fabrics used in our dog bed covers are selected with durability and washability in mind. We recommend machine washing in cold water and air drying. Please note that the inserts are not machine washable, and we recommend spot cleaning those. Dog bandanas: All bandanas are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying. Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry. Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching. Dog and cat toys: We recommend spot cleaning.




How do I become a brand ambassador?


Thank you for your interest in representing Shop Dogs Of! Please email us and we will be in touch.