REFUNDS & EXCHANGES
We want you to be thrilled with your Shop Dogs Of Cincy products and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.
To initiate a return, please email us.
To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it.
Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
Returns received within 31-60 days of original ship date will receive store credit
We cannot accept returns after 60 days
Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax.
Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.
Dog beds with inserts are bulky, so to avoid costly return shipping costs, please double check that you have chosen the correctly sized bed before ordering (see our Size Guide for help).
While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. You will receive a coupon for free exchange shipping during the returns process. Please visit our email us to initiate your return.